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Terms and Conditions of Use of the Toura Platform
Last updated: 4 October 2026
Welcome to Toura.
These Terms and Conditions set out the rules governing the use of the Toura application and platform, including the website, applications, digital services and related features.
By using the Toura platform, creating an account, browsing content, making a booking or purchasing any service through the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you do not agree to these Terms, you must not use the Platform or its services.
1. Definitions
For the purposes of these Terms, the following words and expressions shall have the meanings set out opposite each of them:
“Toura” or “the Platform”: the Toura application, website and digital services, and any platforms, products or future services associated with them.
“the Company”: Money Solutions Investments Group (شركة حلول المال للاستثمار القابضة), the owner and operator of the Toura platform, or any entity affiliated with it or that legally succeeds it in operating the Platform.
“the User”: any person who uses or browses the Platform, creates an account or benefits from its services.
“Service Provider”: any individual, establishment, company, tour guide, trip organizer, hospitality establishment or entity that provides an activity, experience or tourism service that is offered or booked through Toura.
“Service”: any activity, experience, trip, tour, tour guiding, booking, product or service that is offered or made available through the Platform.
“Booking”: the process of purchasing or booking a Service through the Platform.
“Content”: text, images, videos, ratings, comments, maps, information and other materials published on the Platform.
“the User”: includes the customer and the Service Provider, depending on the context of use.
2. Scope of the Platform
Toura is a technology and tourism platform that aims to enable users to discover destinations, activities and tourism services, communicate with Service Providers, make bookings and benefit from digital services related to travel and tourism.
Toura’s services may include, by way of example and not limitation:
- Discovering tourist destinations.
- Discovering tourism activities and experiences.
- Booking activities and experiences.
- Booking tour guide services.
- Showcasing and marketing tourist destinations and establishments.
- Trip planning.
- Tools and features based on artificial intelligence.
- Loyalty and rewards programs.
- Offers and discounts.
- Visual content related to destinations and activities.
- Marketing and advertising services for Service Providers.
- Any other digital services or products that Toura may add in the future.
The Company may add services, or suspend or modify any service, in whole or in part, in accordance with the relevant laws and regulations.
3. Nature of Toura’s Relationship with Service Providers
Depending on the nature of the Service, Toura may act as a technology platform, intermediary, or marketing or booking channel between the User and the Service Provider.
In cases where the Service Provider is the party that actually provides the Service to the User, the contract relating to the performance of that Service may be directly between the User and the Service Provider, with Toura acting as an intermediary or a platform for completing the booking, payment or communication, depending on the nature of the Service.
The Service Provider is responsible for:
- The accuracy of the information it provides to the Platform.
- The availability of the Service.
- Performing the Service in accordance with the announced details.
- Holding the statutory licenses and permits required to carry out its activity.
- Complying with the applicable Saudi laws and regulations.
- Complying with safety and quality requirements.
- Complying with the schedules and terms announced to the User.
Toura does not exempt any Service Provider from obtaining the statutory licenses or permits required to carry out its activity.
Toura has the right to request proof of the existence of licenses or permits or of the fulfilment of the necessary requirements, and it also has the right to suspend or remove any Service Provider or Service in the event of a violation or a suspicion of non-compliance.
4. Compliance with Saudi Laws
The User and the Service Provider undertake to use the Toura platform in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia.
Depending on the nature of the use, this includes the laws and regulations relating to e-commerce, tourism, personal data protection, intellectual property, combating cybercrime, consumer protection, payments, electronic advertising and other relevant laws.
Within the scope of its application, Toura is committed to complying with the statutory requirements that apply to its activity.
5. Account Creation
Some Toura services may require creating an account.
When creating an account, the User undertakes to:
- Provide true, accurate and up-to-date information.
- Not use another person’s identity.
- Not create accounts for fraudulent or unlawful purposes.
- Keep login credentials confidential.
- Not allow others to use the account in a manner that violates these Terms.
- Notify Toura immediately upon suspecting unauthorized access to the account.
The User is responsible for activities carried out through their account unless it is proven that they resulted from a breach or security flaw beyond the User’s reasonable control.
6. Eligibility to Use
The User must have the legal capacity to enter into the contracts and obligations arising from the use of the Platform.
If the User is a minor, the Platform must be used and services obtained with the consent and supervision of a parent or legal guardian whenever this is required by law.
Toura has the right to refuse or cancel any transaction if it finds that the statutory eligibility requirements are not met or that there is a reasonable suspicion of misuse of the Platform.
7. Bookings
When making a booking, the User undertakes to provide the required information correctly.
A booking is considered confirmed once the required steps have been completed and a booking confirmation has been displayed to the User, unless the Service details provide otherwise.
Some Services may be subject to the availability of seats, capacity or the Service Provider’s approval.
Toura undertakes to display the information available to it about the Service as clearly as possible, including the price, terms, schedules and cancellation policy, whenever such information is provided by the Service Provider.
8. Prices and Fees
Prices and fees are displayed to the User before the payment is completed, depending on the nature of the Service.
Prices may include:
- The price of the Service.
- Taxes applicable by law.
- Booking or service fees, if any.
- Any additional fees disclosed before the booking is completed.
In the event of an obvious or unintentional error in the price or description of the Service, Toura has the right to take the necessary measures to correct the error in accordance with applicable laws, including cancelling the transaction and refunding the amounts paid whenever this is required by law.
9. Payments
Payments are made through the payment methods available on the Platform or through approved payment service providers.
Toura does not retain full bank card data except to the extent permitted by law and necessary to provide the Service, and payment data may be processed through specialized payment service providers.
The User acknowledges that some payment transactions may be subject to the terms and conditions of the payment service provider in addition to these Terms.
10. Cancellation and Refunds
Cancellations and refunds are subject to the specific terms of each Service, which are presented to the User before or during the booking process, depending on the nature of the Service.
Some Services may be:
- Fully refundable.
- Partially refundable.
- Non-refundable.
- Modifiable for a fee.
- Subject to specific cancellation deadlines.
Where the Service Provider is responsible for performing the Service, any specific cancellation or refund terms announced by the Service Provider must be clear to the User before the booking is completed, taking into account the rights granted to consumers by law.
The Service Provider may not impose terms that violate the law or conceal material information from the User.
11. Delay or Non-Provision of the Service
If the Service is not provided, is delayed or is changed, the User must contact Toura or the Service Provider through the approved communication channels as soon as possible.
Toura makes reasonable efforts to help the User resolve the problem, depending on the nature of its relationship with the Service Provider, the booking terms and applicable laws.
This does not affect any statutory right of the User against the Service Provider or Toura, as the case may be.
12. Service Providers’ Responsibilities
The Service Provider acknowledges that all information it provides to Toura is true, accurate and not misleading.
The Service Provider is responsible for:
- Obtaining the necessary licenses and permits.
- The accuracy of prices, information, images and schedules.
- The quality of the Service.
- The safety of users while the Service is being provided.
- Complying with laws and instructions.
- Complying with the booking terms.
- Handling complaints relating to the Service it provides.
- Not publishing any misleading advertisement or false claim.
- Not collecting undisclosed or undue amounts.
- Safeguarding user data that it obtains lawfully.
Toura reserves the right to take appropriate action against the Service Provider in the event of a violation, including suspending the account, removing the Service or terminating the contractual relationship, without prejudice to the rights of the parties or the competent authorities.
13. Tour Guides
If tour guiding services are provided through Toura, the Service Provider must meet the statutory requirements and hold the licenses necessary to practise tour guiding.
The guide is responsible for providing the Service in accordance with the approved laws, standards and requirements.
Toura has the right to request license details and verify them before making the guide available for booking or during the period in which the Service is provided.
Toura does not permit tour guiding to be practised through the Platform in a manner that violates the requirements of the Ministry of Tourism.
The Ministry of Tourism confirms that a tour guide license entitles its holder to guide and accompany tourists at tourist sites, subject to specific licensing requirements. (MT.gov.sa)
14. Activities Requiring Licenses
A Service Provider may not offer or provide any activity on Toura if the activity requires a license, permit or governmental approval that the Service Provider has not obtained.
Toura has the right to suspend or remove any Service upon the expiry of the license or permit or if there is reason to believe that the statutory requirements are not met.
15. Use of Maps and Geolocation
Toura may use map and geolocation services to provide features such as:
- Identifying destinations.
- Showing nearby activities.
- Navigation.
- Setting a meeting point.
- Improving the trip planning experience.
The use of location data is subject to Toura’s Privacy Policy.
The User may disable location permission in their device settings; however, this may cause some features to become unavailable.
16. Artificial Intelligence
Toura may provide tools based on artificial intelligence technologies, including suggestions for trips, destinations, activities, restaurants or tourism services.
The User acknowledges that artificial intelligence outputs:
- Are provided for assistance and recommendation purposes.
- May contain errors or incomplete information.
- Do not constitute a guarantee of the availability or suitability of the Service.
- Do not replace verifying important information before travelling or booking.
The User must verify material information, especially information relating to safety, visas, regulations, opening hours, prices or bookings.
Toura is not responsible for a decision made by the User based solely on an automated recommendation, to the extent permitted by law.
17. Content Published by Users
Toura may allow users to publish:
- Ratings.
- Comments.
- Images.
- Videos.
- Opinions.
- Content related to destinations and services.
The User undertakes that the content they publish is:
- Genuine and not misleading.
- Not in violation of the law.
- Not infringing the intellectual property or privacy rights of others.
- Free from offensive, threatening or defamatory content.
- Free from the personal data of others without a legal basis.
- Not used to manipulate ratings.
Toura may remove, modify or hide content that violates these Terms or the law.
18. Ratings and Reviews
Ratings and reviews must reflect the User’s genuine experience.
The following are prohibited:
- Publishing fake ratings.
- Buying or selling ratings.
- Creating multiple accounts to manipulate ratings.
- Threatening the Service Provider to obtain a benefit.
- Knowingly publishing false information.
- Rating in exchange for an undisclosed benefit.
Toura has the right to remove any rating that it considers to violate these Terms or the law.
19. Intellectual Property
All intellectual property rights relating to the Toura platform, including, by way of example:
- The trade name.
- The trademark.
- The logo.
- The design.
- The user interface.
- The software.
- The databases.
- The original content.
- The designs.
- The texts.
- The technical systems.
are owned by the Company or by the parties licensed to it, and are protected under the relevant laws.
No part of the Platform may be copied, reproduced, modified, distributed or exploited without obtaining the prior written consent of the right holder.
20. License for User-Provided Content
When the User publishes content on Toura, they acknowledge that they hold the rights necessary to publish that content.
To the extent necessary to operate the Platform, market the services and display the content, the User grants Toura a non-exclusive license to use the content they have published through the Platform, in a manner that does not conflict with their statutory rights or the Privacy Policy.
The User may request the removal of content they have published through the mechanisms provided by the Platform, subject to statutory obligations and record-keeping requirements.
21. Prohibited Uses
It is prohibited to use Toura:
- For any unlawful purpose.
- For fraud or impersonation.
- To hack the Platform or attempt unauthorized access to its systems.
- To distribute malicious software.
- To collect user data unlawfully.
- To manipulate bookings or prices.
- To create fake bookings.
- To manipulate ratings.
- To publish content that violates the law or public morals.
- To infringe intellectual property rights.
- To harass or threaten users or Service Providers.
- To resell Toura’s services without authorization.
- To use automated tools or bots not permitted by Toura.
- For any activity that violates the laws of the Kingdom of Saudi Arabia.
22. Offers and Advertisements
Toura may display advertisements, offers or discounts provided by the Company, Service Providers or business partners.
Offers and advertisements presented through the Platform must be clear and not misleading, in accordance with the relevant laws.
Some offers may be subject to additional terms that are disclosed when the offer is presented.
The User may unsubscribe from marketing messages through the means provided by Toura, while necessary messages relating to the account, bookings or transactions may continue to be sent.
23. Referrals and Commissions
Toura may receive a commission, fee or marketing consideration from some Service Providers as a result of bookings, advertisements or marketing services.
This does not mean that Toura guarantees the quality or suitability of the Service Provider, except to the extent that Toura is the provider of the Service or is legally or contractually responsible for it.
24. External Links and Services
The Platform may contain links to, or integrations with, services, websites or applications owned by third parties.
Toura is not responsible for the content, policies or practices of external parties that it does not own or manage.
The use of external services is subject to their own terms and policies.
25. Data Protection and Privacy
Toura handles personal data in accordance with the Personal Data Protection Law, its Implementing Regulations and the relevant laws.
Toura’s Privacy Policy explains the types of data collected, the purposes for which they are used, the legal basis for processing, the parties to which data may be disclosed, the periods for which data is retained, the rights of data subjects and the means of contact relating to privacy.
The Privacy Policy must be read as an integral part of these Terms.
Where service providers or technologies located outside the Kingdom are used, the transfer or disclosure of personal data may be subject to the statutory requirements and safeguards governing the transfer of personal data outside the Kingdom. (DGP)
26. Information Security
Toura applies appropriate technical and organizational measures to protect the Platform and the data processed through it.
However, it cannot be guaranteed that any electronic service is absolutely protected against all technical risks.
The User undertakes to safeguard their login credentials and not to share passwords or verification codes with anyone.
27. Communications Within the Platform
Toura may provide means of communication between the User and the Service Provider for the purposes of carrying out the booking.
These means must be used solely for purposes related to the Service.
It is prohibited to use them:
- For abuse.
- For harassment.
- For unauthorized marketing.
- To request sensitive financial data outside the official payment channels.
- For any illegal purpose.
Toura may retain communication records to the extent permitted by law and necessary for security, dispute resolution or compliance with statutory obligations.
28. Suspension of the Account or Service
In accordance with the relevant laws and contracts, Toura may suspend, restrict or terminate the account of the User or Service Provider if they:
- Violate these Terms.
- Violate the law.
- Provide incorrect information.
- Commit fraud.
- Misuse the Platform.
- Cause a security risk.
- Infringe the rights of others.
- Use the Platform in a manner that threatens the safety of users or the Platform.
This does not affect any rights or obligations that arose before the suspension or termination.
29. Platform Availability
Toura strives to make the Platform continuously available; however, the service may be temporarily interrupted due to:
- Maintenance work.
- Updates.
- Technical faults.
- Problems with service providers.
- Internet outages.
- Emergency circumstances.
- Cyberattacks.
- Governmental decisions or requirements.
- Force majeure.
Toura makes reasonable efforts to restore the service as soon as possible.
30. Limitation of Liability
Toura makes reasonable efforts to ensure the accuracy of the information displayed on the Platform.
However, some information may rely on data provided by Service Providers or third parties.
Toura is not responsible for information provided by a Service Provider if Toura is not its source, without prejudice to any liability imposed on Toura by law.
No provision of these Terms may be interpreted as excluding or limiting a right or liability that may not be excluded or limited under the laws in force in the Kingdom of Saudi Arabia.
31. Safety
The User is responsible for following the safety instructions provided by the Service Provider and the competent authorities.
Some activities may involve natural or physical risks, or risks related to the weather, the location or the nature of the activity.
The User must disclose to the Service Provider any information necessary for safety when this is required or appropriate.
The Service Provider may not provide an activity without taking the safety measures required by law.
32. Force Majeure
Toura shall not be liable for delay in, or failure to perform, obligations resulting from events beyond its reasonable control, such as natural disasters, exceptional weather conditions, epidemics, wars, unrest, governmental decisions, interruption of infrastructure or essential services, or any similar events.
This does not affect the rights granted by law to the consumer or the User.
33. Complaints and Support
The User may submit complaints or request support through the official communication channels provided by Toura within the application or on the website.
Toura strives to receive and handle complaints within a reasonable period, according to the nature of the complaint.
Whenever possible, the complaint should include:
- The booking number.
- A description of the problem.
- The date on which it occurred.
- Related documents or images.
Toura reserves the right to request additional information to verify the complaint.
34. Amendments to the Terms
Toura may update these Terms from time to time to keep pace with:
- Technical developments.
- New services.
- Commercial changes.
- Regulatory changes.
- The requirements of regulatory authorities.
The updated version of the Terms is published on the Platform, stating the date of the last update.
The User’s continued use of the Platform after the amendments take effect constitutes acceptance of the updated Terms, to the extent permitted by law.
Material changes that legally require new consent will be handled in accordance with the applicable statutory requirements.
35. Governing Law
These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
In the event of any dispute relating to the use of the Platform or the services provided through it, the parties shall first seek to resolve the dispute amicably through the support and complaints channels.
If an amicable resolution is not possible, jurisdiction shall lie with the judicial or competent authorities in the Kingdom of Saudi Arabia, in accordance with the applicable rules of jurisdiction.
36. No Waiver
Toura’s failure to exercise any of its rights under these Terms at any given time shall not be deemed a waiver of that right.
37. Severability
If any provision of these Terms is found to be invalid or unenforceable under the law, this shall not affect the validity and enforceability of the remaining provisions, and the provision shall be applied to the extent permitted by law.
38. Entire Agreement
These Terms, together with the Privacy Policy and any booking- or service-specific terms presented to the User, constitute the contractual framework governing the use of the Toura platform, to the extent permitted by law.
Where specific terms exist for a particular Service, those terms apply to that Service in addition to these Terms, and in the event of a conflict, the provisions specific to the transaction apply to the extent that they do not violate the law.
39. Company Details
Owner and operator:
Money Solutions Investments Group (شركة حلول المال للاستثمار القابضة)
Platform trade name: تورا – Toura
Kingdom of Saudi Arabia
Company Unified Number: 7032562469
Tax Number: 311594134100003
National Address: RMDF2887
Customer service email: info@touraapp.com
Legal and privacy affairs email: legal@touraapp.com
Contact number: 966547808872
40. Acknowledgement and Consent
By using the Toura platform, the User acknowledges that they:
- Have read and understood these Terms.
- Agree to be bound by them.
- Agree to the specific terms of the Services they book.
- Confirm the accuracy of the information they provide.
- Will comply with the laws and regulations in force in the Kingdom of Saudi Arabia.
- Acknowledge that using the Platform does not grant them any right of ownership in the Platform, its trademark or its technologies.
- Agree to the processing of their data in accordance with Toura’s Privacy Policy to the extent necessary to provide the services and comply with the law.
Thank you for using Toura.
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